The Surgical centre has been deeply committed to quality health care since its very beginning. By means of organisation and planning, our medical team has the right working conditions to devote all their attention to patients, starting with the first examination and up to post-operative care. Thus, our patients do not only receive good care by the friendly staff, but also enjoy a comfortable stay.
The main task of the staff is to constantly monitor and improve the working process, which affects the quality of service, as well as the safety of patients, their loved-ones and our staff.
One of the recognitions for our quality work is the accreditation based on the international DIAS standard. According to the survey carried out by the Slovenian Ministry of Health, patients evaluated us as one of the best hospitals in Slovenia.
Measuring the quality of service is indispensable to evaluate our care, recognise good practices and identify room for improvement. By measuring our quality, the effectiveness of actions taken to improve performance can be monitored more easily. The Ministry of Health and its health-care partners have issued a Quality Indicator Manual, which is a milestone in health-care development. The selection of indicators applying to Slovenia and related methodology need to be constantly adapted to current needs and new medical discoveries. More information and updates will be added to the website over time.
National Survey on Patient Experience in Hospitals
In 2006, the Ministry of Health first conducted a national survey on adult patients in acute care. This enabled a comparison between different health-care providers. For a few years now, the Surgical centre Rožna dolina has been ranking among the best hospitals in the country.
Clinical pathways are one of the main tools concerning the standardization of care processes. They are used to connect different aspects of patient treatment and help us determine clinical guidelines in organising patient care for each patient individually. They promote organized and efficient patient care and administration, thus reducing variability in clinical practice and optimizing outcomes significantly. Clinical pathways are used to translate guidelines or evidence into local structures and are adapted to specific circumstances and general practice at each health-care institution.